Shenandoah Valley Campground

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Submitted by Comments:
Name: B Arnold
From: Richmond, va
 Not happy and very disappointed with ONLINE Reservation system!!!
Made an online reservation a month ago for a camper rental, provided cc info to complete res as requested. Apparently, reservation was never booked on their end and now we have nowhere to stay for our annual trip to Shenandoah in 2 weeks.

Customers should be made aware that online reservation system DOES NOT WORK so DO NOT PROVIDE ANY CREDIT CARD INFORMATION!!!!

Very sad!!!
Added: September 12, 2016 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Tom Landreth
From: Wytheville Virginia
E-mail: Tlandreth66@yahoo.com 		Tonight will be our 10th night staying at SVC we had a great time I found the place to be clean and the staff friendly we will stay again sometime
Added: August 30, 2016 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Monica Skala
From: NY
 Completely unhappy with this place. We made reservations through their website host (on their web page under the Reservation tab) and we never received an email confirmation from them. We called just before leaving on our trip and we were told that they system will not make reservations, so we proceeded to make a reservation over the phone. Fair enough! When we arrived and checked in, the girl at the counter charged our card again. The site smelled like urine, the pool area was not clean and the bathrooms were filthy. The only saving grace for this place was the "waterfall" and the bunnies all over the campground. When we got our bank statement we were charged 3 times. One showed up from Expedia (which the Office Manager insists was not from their website and that they DO NOT work with Expedia) and two from their campground. The Office Manager has absolutely NO Customer Service skills, she actually told us that she would refund our money but in fact charged us AGAIN and then refunded a charge, So in fact she did NOTHING for us to correct THEIR mistake. The office Manager is rude and completely incompetent. She did not understand what I was asking of her and hung up on me both times I called for a correction. If you plan on staying here pay with cash, don't make a reservation on line through their website because it's a scam. Better yet, just stay somewhere else, there are plenty of campgrounds in the area. #ShenandoahValleyCampgroung
Added: August 23, 2016 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Annual Campers
From: Virginia
E-mail: itzatazthang@gmail.com 		enjoy SVC very much,,, visit at least once a year... ☺⛺🏊⛳🎱🏀🎱🔥
only complaint is nothing in the store is priced,,, everyone can't afford to buy without knowing the price and it's a pain having to ask for prices...
Added: August 4, 2016 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Bill & Ruth Bellemare
From: Connecticut
E-mail: truckerbill@sbcglobal.net 		We were returning home from Florida, and found this campground on the internet. Glad we found them!!! From the first call to get a reservation {Summer answered the phone} till we pulled out it was a great experience !! The campground is so well kept it was better than most we ever stayed at. The staff were all outgoing and helpful!! The activities were numerous and family friendly. They have one of the best stocked stores you will ever find in a campground. A huge THANX to the staff for making us feel welcome!!!
Added: August 3, 2016 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Very Unhappy Camper
From: NC
E-mail: robret@embarqmail.com 		If you like being packed in like a sardines go here. Had to ask the neighbor to pull in his pullout so I could get in. Once in, I had to park my vehicle in the overflow area as there was not enough room on my site to park my vehicle. Picnic table was about 2.5 ft from the fire pit. O.K. if you plan on roasting your feet. All in all, I would rate this campground as a complete failure.
Added: July 27, 2016 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Dissapointed
From: USA
 Wtf - maybe I was at a differs camp - handicap accessible - what a joke
Stayed in a cabin - every time ac came on it sounded like space shuttle launch
Added: July 23, 2016 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Vicky Hopkins
From: Virginia
E-mail: hopkins@shentel.net 		The folks at this campground are very friendly and were very helpful and kind to us. For family fun this is the place.
Added: July 20, 2016 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Doug Weidman
From: Lanse, PA
E-mail: Rtytrolley@gmail.com 		What a really nice campground. The bunnies were fun to feed. We were only staying one night on our way home from Pigeon Forge, Tennessee. We would love to come and spend the week sometime.
Added: July 15, 2016 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Sam & Kim
From: Broadway VA
E-mail: Nanawilkins@gmail.com 		Thanks once again for a great weekend at the Shenandoah Campground!
The lilie around the pool were beautiful!
The river was flowing well and the tubing was GREAT!
Thanks also for ordering such fantastic weather!!
Hope the puppy was found safe and sound!
To the amazing Duke, Tina and staff you have our appreciation!
See you in August!
Added: July 12, 2016 Delete this entry  Reply to entry  View IP address  

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